What our Component Sales team does best is to advise, guide, and support our clients in which components that are best for them, how they are installed, and how they can generate value for them and their business in the future. However, a lot of time was spent on not necessarily value-adding activities, such as looking for stock availability, or having to look up information in the internal IFS system.
Along came the idea from the Component Sales Team. The output of this project was to establish an Online Data Catalogue that allows our clients to see which components Semco Maritime offers, and if they are in stock. This in turn allows our Component Sales team to focus solely on value adding guiding, communicating, and supporting our clients in the best manner possible.